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GM SERVICE INFORMATION PROGRAM HOW TO
GM SERVICE INFORMATION PROGRAM DRIVER
GM SERVICE INFORMATION PROGRAM FREE

The student will discuss nomenclature and operating principles of basic automotive fundamentals. Usage of service manuals, manufacturers procedures, tools, and safety are stressed. This course is an application of specific competencies in the operation and service repair of vehicles in the areas of: maintenance and minor vehicle service. MATH 0103 or adequate math placement and ENGL 0203 or adequate placement score, or by meeting determined placement measures. This course satisfies the computer proficiency requirement. Additionally, the student will demonstrate principles of electricity, magnetism, voltage and current regulation and basic circuitry as applied in automotive electrical systems to aid in general diagnosis of automotive electrical problems on current General Motors vehicles.

GM SERVICE INFORMATION PROGRAM DRIVER

The student will apply competencies in battery, starting, charging, lighting, driver information, horn, wiper/washer, and accessory systems. This course is a prerequisite for all automotive courses in programs requiring an internship. The student will finally complete an Introduction to Electricity course to ensure basic concepts and abilities are present to ensure entry level skills are present when the student begins the Automotive Program. The student will also complete the Mentoring program with both student and sponsoring dealership personnel participating.

GM SERVICE INFORMATION PROGRAM HOW TO

The student will continue with a Job Interview Skills course consisting of writing a resume and how to conduct a successful interview, with a mock video taped interview being required. The student must successfully complete the safety course consisting of specific automotive related safety issues as well as those specific to Oklahoma City Community College. Students will be required to complete the Automotive Safety, Job Interview Skills, Mentoring, and Introduction to Electricity courses. Students will participate in four disciplines designed to prepare students to be successful in automotive programs requiring internships.

Institutional Assessment of General Education Outcomes.

General Education Requirements (for the AA and AS degrees).

Associate in Arts & Associate in Science Degrees.

Attendance & Responsibility for Learning.

Advanced Standing Credit Through Prior Learning Assessment.

Residency Requirements for a Degree or Certificate.

Students Connecting with Mentors for Success.

Single Parent Academic Resources Collaborative (SPARC).

Graduation & Transfer Information through Records & Graduation Services.

Services for Students with Disabilities.

GM SERVICE INFORMATION PROGRAM FREE

Drug, Alcohol, and Tobacco Free College.

Complaints of Discrimination, Sexual Harassment & Sexual Offences.

Satisfactory Academic Progress Standards.

Federal Pell & Federal Direct Loan Disbursements.

Academic Suspension – Appeal for Early Readmission.

Right to Know – Disclosure of Information.

Information Technology Resources: Acceptable Use.

Division of Science, Engineering & Mathematics.

Division of Business & Information Technology.

Improved service quality leads to improved customer satisfaction and loyalty to the dealership and the product improved customer satisfaction also helps the dealer achieve long-term profitability. With the right mix of training methods, a growing number of technicians are able to demonstrate they are ready to “ Fix it Right the First Time!” The curriculum provides a blended approach to training, dividing training between in-dealership and off-site locations. GM STC helps service technicians achieve the highest level of customer satisfaction in dealer service by structuring their training around a standard performance-based curriculum. This media mix enables technicians to improve their product knowledge and advance their repair and diagnostic skills while spending less time away from the dealership.

The delivery mix includes web-based, online instructor-led, hands-on, video on demand, performance support objects, interactive video, and diagnostic exercises. The curriculum enables techs to conveniently take training in-dealership, at off-site training centers, and via mobile (i.e., tablet and smartphone). This comprehensive service technician training is a blended, performance-based curriculum that drives technicians toward achieving annual Service Training Standards (STS) these standards align to ASE certification categories. dealerships is thoroughly trained to fix increasingly complex vehicles right the first time and deliver an exceptional customer service experience. The primary goal of the award-winning General Motors Service Technical College (GM STC) training program is to ensure that each service technician in more than 4,200 U.S.